Help Desk Analyst - Tier III

Evans & Chambers Technology is looking for a Help Desk – Tier III to join our team in The Northern, VA Metropolitan Area!

Location: Dulles Corridor

Responsibilities:

• Respond to all tier-3 system maintenance tickets
• Triage system change requests (SCRs) to application stewards or hosting team
• Categorize SCRs as minor, moderate, or major
• Document the response to tickets in issue management and tracking software
• Design and develop AWS infrastructure for Test and Ops
• Stand up, automate and manage AWS environments for multiple projects and programs
• Maintain monitoring of environments, generate and analyze cloud metrics, and developing standard reports for the government
• Maintain datastore and indices
• Maintain data pipelines and interfaces with external systems

Required Qualifications:

• A MA/MS and 10+yr demonstrated experience in a cloud engineering or virtual server environment
• Experience provisioning platforms to meet mission customer analytic needs
• Experience with continuous integration and continuous development tools to support DevOps
• Experience with scripting languages such as Python or Perl
• Experience with multiple AWS services to support software deployments and software monitoring
• AWS Cloud Practitioner certified

Desired Qualifications:

• Familiarity with containers and container management frameworks such as Docker, Kubernetes
• Familiarity with deployment frameworks such as CloudFormation
• AWS Certified Solutions Architect