Help Desk Analyst - Tier II
Title
Help Desk Analyst - Tier II
ID
10000046
Department
Evans & Chambers Technology is looking for a Help Desk Analyst – Tier II to join our team in The Dulles Corridor Area!
Location: Dulles Corridor
Responsibilities:
- Respond to all tier-2 system maintenance tickets
- Document the response to tickets in issue management and tracking software
- Design and develop AWS infrastructure for Test and Ops
- Automate and manage AWS environments for multiple projects and programs
- Maintain monitoring of environments, generate and analyze cloud metrics, and developing standard reports for the government
- Patch systems and effect minor fixes
- Determine if escalation to tier-3 is needed
Required Qualifications:
• BA/BS and 3+yr demonstrated experience in a cloud engineering or virtual server environment
• Experience provisioning platforms to meet mission customer analytic needs
• Familiarity with continuous integration and continuous development tools to support DevOps
• AWS Cloud Practitioner certified
Desired Qualifications:
• Experience with scripting languages such as Python or Perl
• Experience with multiple AWS services to support software deployments and software monitoring
