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Help Desk Analyst - Tier III


Help Desk Analyst - Tier III




Evans & Chambers Technology is looking for a Help Desk – Tier III to join our team in The Northern, VA Metropolitan Area!

Location: Dulles Corridor


  • Respond to all tier-3 system maintenance tickets
  • Triage system change requests (SCRs) to application stewards or hosting team
  • Categorize SCRs as minor, moderate, or major
  • Document the response to tickets in issue management and tracking software
  • Design and develop AWS infrastructure for Test and Ops
  • Stand up, automate and manage AWS environments for multiple projects and programs
  • Maintain monitoring of environments, generate and analyze cloud metrics, and developing standard reports for the government
  • Maintain datastore and indices
  • Maintain data pipelines and interfaces with external systems

Required Qualifications:

  • A MA/MS and 10+yr demonstrated experience in a cloud engineering or virtual server environment
  • Experience provisioning platforms to meet mission customer analytic needs
  • Experience with continuous integration and continuous development tools to support DevOps
  • Experience with scripting languages such as Python or Perl
  • Experience with multiple AWS services to support software deployments and software monitoring
  • AWS Cloud Practitioner certified

Desired Qualifications:

  • Familiarity with containers and container management frameworks such as Docker, Kubernetes
  • Familiarity with deployment frameworks such as CloudFormation
  • AWS Certified Solutions Architect

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