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Help Desk Analyst - Tier II


Help Desk Analyst - Tier II




Evans & Chambers Technology is looking for a Help Desk Analyst – Tier II to join our team in The Dulles Corridor Area!

Location: Dulles Corridor


  • Respond to all tier-2 system maintenance tickets
  • Document the response to tickets in issue management and tracking software
  • Design and develop AWS infrastructure for Test and Ops
  • Automate and manage AWS environments for multiple projects and programs
  • Maintain monitoring of environments, generate and analyze cloud metrics, and developing standard reports for the government
  • Patch systems and effect minor fixes
  • Determine if escalation to tier-3 is needed

Required Qualifications:

• BA/BS and 3+yr demonstrated experience in a cloud engineering or virtual server environment

• Experience provisioning platforms to meet mission customer analytic needs

• Familiarity with continuous integration and continuous development tools to support DevOps

• AWS Cloud Practitioner certified

Desired Qualifications:

• Experience with scripting languages such as Python or Perl

• Experience with multiple AWS services to support software deployments and software monitoring

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